Technology Services provides computing and network services to students and faculty for their educational and research activities; supports the university's management information systems; manages the campus network; and provides telecommunication, collaboration and technical support services. These services are described in more detail below.

  • Classrooms

    Technology Services provisions and supports computer and audio-visual equipment in Enrollment Services-managed campus classrooms.

  • Collaboration Systems

    Technology Services coordinates with its providers for collaboration services such as email, calendaring, file sharing and audio/video conferencing. Technology Services administers the provisioning and university-specific configurations for these systems.

  • Data Centers

    Technology Services works with Facilities and service providers to ensure that university data centers have adequate cooling, power, and protection from fire and water hazards.

  • Disaster recovery

    Technology Services ensures that backups of central production data exist in the event of system failure. Technology Services identifies, configures and upgrades enterprise backup hardware, software and media to accomplish these backups. Technology Services provides for emergency operation of key production software systems in an alternate data center. Technology Services ensures that key data is regularly migrated off campus.

  • Instructional technology

    Technology Services maintains a current and stable Learning Management System for use by the faculty and students.

  • Network directory services and identity management

    Technology Services configures and maintains all university network directory and identity management services, maintains domain security policies, and creates and maintains network user accounts. Technology Services monitors network directory services functions, and corrects problems as necessary.

  • Network and Telephone

    Technology Services installs and configures all networking equipment for the university, including routers, switches, hubs, wireless access points, network monitoring software to maintain good levels of network reliability and performance, as well as all necessary network security equipment, such as firewalls and network filtering appliances. Technology Services coordinates with its telephone providers for voice calling services, voicemail and phone handsets. Technology Services manages the university’s technology relationship with its Internet providers.

  • Office technology

    Technology Services installs and configures desktop computers, network printers and telephones for faculty and staff, and maintains the necessary software on these computers - office productivity suites, web browsers, and other utilities, including security software. Technology Services provisions university-owned notebook computers and other mobile devices for use on the campus network. Technology Services works with the designated vendor to provision and support assigned networked multifunction printer (copier) devices for departments in accordance with the Printer Policy.

  • Procurement, licensing and maintenance

    Technology Services works with the Procurement Services office on acquisition of technology products and services. Technology Services ensures that software it provisions is licensed, and that appropriate maintenance contracts or parts sparing are provided for equipment and software.

  • Residence halls

    Technology Services ensures that the network, television, telephone and other technology infrastructure in the residence halls is in working order and provides good performance.  Technology Services configures residence hall technology with a focus on safety and ease of use. Technology Services upgrades and repairs residence hall technology equipment as needed, and coordinates with service providers and other vendors to resolve more serious problems.

  • Security and Compliance

    Technology Services collaborates in the creation of, and the procedures that support, the University’s information-centric policies.  The division has responsibility for monitoring the security of all information technology services and provides Incident Response leadership during an event.

  • Servers and data storage

    Technology Services specifies, installs and maintains central server, virtualization/cloud and storage systems. Technology Services configures computer operating systems, applies operating system patches and upgrades and monitors system functions and resources, correcting problems as necessary. Technology Services provides guidance to schools and academic departments needing to run servers and storage systems for instructional or research purposes.

  • Software systems

    Technology Services installs and configures central server applications and related database software and middleware, including enterprise resource planning/business management, learning management, website, email and collaboration systems, applies patches and upgrades, and maintains strong application performance in a secure environment. Technology Services works closely with university divisions and offices to plan for and identify software system solutions, integrate them into university processes, and manage relationships with hosted/cloud software service providers.  Technology Services monitors central software system functions, and corrects problems as necessary.

  • Technical Support

    Technology Services provides telephone and e-mail access, and 9x5 walk-in access to technology help desk services. Technology Services performs necessary on-site provisioning of instructional and office hardware and software, and troubleshoots technology it provisions. Outside of normal support hours, Technology Services responds to major outages typically affecting multiple campus buildings or university-wide production systems.

  • Web Development

    Technology Services develops web applications, and provides technical support to the content team for the University website.

Organizational Structure

Technology Services currently is aligned to deliver the services outlined above through two groups and the Office for Administration. The sub-divisions and their areas of responsibility are as follows.

  • Enterprise Applications, User Services and Security – ERP and other administrative applications, website application development and services, learning management system, database administration, information security, communications, service desk and field technicians for technology support, enrollment services classroom A/V.
  • Operations – Technology infrastructure (network, telephone, storage and compute), collaboration tools (email, calendaring, file sharing, video conferencing).