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    Program Description

    The University offers printing support services for all faculty, staff, and students. These include installation, toner supply, maintenance, and support for enterprise-wide printing solutions including Canon multifunction printers available for leasing to individual departments. Supported functions include printing, faxing, and scanning.

    This program aims to make the following improvements to printing at the University:

    • Streamlined technology to make printing and scanning easier to use, including an easily accessible online printing portal and an authenticated "print anywhere function"
    • Improved repair and support service, including a 90% first call resolution and 90-minute average on-site response time guaranteed
    • A projected overall savings of over 30% (department savings varies).

  • Online Documentation

    View the online documentation for Cardinal Printing at https://sites.google.com/cua.edu/cardinalprinting.

  • Eligibility Requirements

    Cardinal Printing services are available for faculty, staff, students, and other members of the university community.

  • Enrollment Requirements

    Printing services must be requested by a department head or department billing contact, by sending an email to techsupport@cua.edu. Service costs are charged to each department at monthly rates specified in our Service Offerings.

    To request changes to your Cardinal Printing service, please send an email to techsupport@cua.edu. Exceptions may be requested through the Technology Purchase Exception Form.

  • Ongoing Participation

    Cardinal Printing services are charged back to departments monthly through an automatic funds transfer. The department’s billing contact receives a monthly statement detailing the chargeback items.

  • Unenrollment

    A department head or department billing contact may request a printer be removed by sending an email to techsupport@cua.edu.

    Departments are encouraged to review each monthly printing statement to identify services that are no longer required and request they be removed.

  • Disposition of Orphaned Assets

    If a department finds a printer that is no longer in use, please send an email to techsupport@cua.edu. Technology Services will evaluate if the printer can be used in another area. If not, the department will need to fund the remainder of the lease.

  • Primary Service Owner

    Benjamin Yuly, Technology Services

Frequently Asked Questions (FAQ)

  • How do I request a leased printer for my department?

    You can browse models and options for your use at our Service Offerings page. Exceptions may be requested through the Technology Purchase Exception Form if a more robust printing service is needed by the department. Once you have generated a quote, Technology Services will connect with you to check on the location and to verify the service needs. If you need advise on what to lease, please send an email to techsupport@cua.edu.

  • How is toner replenished?

    Leased Canon printers are configured to automatically order toner when low. Toners will be delivered directly to your department.

    If you are out of toners and resupplies have not yet arrived, please send an email to techsupport@cua.edu with your department and building location and the toner supplies needed immediately.

  • How are staple cartridges replenished?

    If your department's canon printer has an internal or external finisher (not all do), then it has the capability to staple. Staple cartridges are not ordered automatically.

    If your unit runs out, please open a ticket at techsupport@cua.edu and Technology Services will provide a refill.

  • What do I do with empty toner cartridges / waste toner?

    Please bring empty toner cartridges and any waste toner to Leahy 117. Technology Services is happy to recycle them.

  • Who do I contact if my printer is not working or I need help?

    You can send an email to techsupport@cua.edu, or open a ticket at techsupport.catholic.edu. If it is urgent, please call the Helpdesk at 202-319-4357 (xHELP).

  • Who do I contact about my department’s monthly chargeback cost?

    Please send an email to techsupport@cua.edu or call our Business Service Center at 202-319-4374.

  • How does my department's printing and toner usage reflect in our monthly chargeback cost?

    The per-impression cost for printing is aggregated for the whole University, and divided by printer for each department.

  • How do I move my printer?

    Please do not move any printers. Technology Services is happy to arrange moving your printer for you. If you want to move a printer, please send an email to techsupport@cua.edu.

  • How do I print/fax/scan with a Canon multifunction printer?

    For instructions on how to print, fax, and scan with the new Canon printers and the UniFLOW platform, see the online Cardinal Printing documentation.