Visit DayTechnology Services In-Office Visit Day Program

The Technology Services In-Office Visit Day Program enhances the technology experience for faculty and staff by:

  • Providing personalized, on-site support

  • Conducting comprehensive equipment assessments

  • Addressing unresolved technology issues

This initiative helps ensure that all campus workspaces are optimized for productivity and equipped with properly functioning technology.

Program Overview

During pre-established times, the Technology Services team will visit business units across campus to deliver tailored support and perform in-depth reviews of technology equipment. These visits offer a chance to connect directly with Technology Services representatives, resolve outstanding issues, and identify areas for improvement within the workspace.

What to Expect During a Visit

  • Support for Unresolved Issues
    Faculty and staff can speak directly with a technician about ongoing tech concerns.

  • Technology Assessment

    • Computer Check: Technicians will inspect all computers for functionality and potential issues.

    • Cable Management: Cable organization will be evaluated, with improvements made where feasible.

  • Asset Documentation
    Asset tags and serial numbers for all technology equipment will be recorded for inventory purposes.

  • Identification of Unused or Outdated Equipment
    Old or unused devices (including phones, computers, and laptops) will be identified. Recommendations will be provided for responsible disposal, recycling, or repurposing.

Visit Logistics

  • Team Size: 2 to 4 technicians

  • Visit Duration: 1 to 4 hours, depending on department size and scope

  • Scheduling: Visits will be pre-scheduled and communicated in advance

Faculty and staff are encouraged to ensure that all equipment—especially computers—is present in the workspace on the scheduled day.

How to Prepare

To make the most of the visit, we recommend:

  • Preparing a list of unresolved technical issues or questions

  • Ensuring all technology is accessible in your workspace on the visit day

Program Benefits

  • On-site access to Technology Services staff

  • Improved functionality and workspace organization

  • A complete inventory of tech assets for better planning

  • Help with recycling or replacing outdated equipment

Questions?

Contact Technology Services at 202-319-4357 or email ts-servicedesk@cua.edu.