Cardinal Voice is the university telephone system for faculty and staff. Documentation and training materials about Cardinal Voice, the desk phones, voicemail and the MiCollab presence app/soft phone are found here. Note: you may need to log in with your Cardinal Credentials to view some documents.
General Documentation
- Training Presentation
This is the training presentation given when Cardinal Voice went live in 2017. It has useful information about how to perform common activities using the standard desk phone. - Frequently Asked Questions (FAQ) (PDF)
Answers to questions about Cardinal Voice asked by faculty and staff are found in this document.
Documentation by Service Level
This section is organized by Cardinal Voice Service Level so that you can find the documentation specific to your use.
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Courtesy Phone
- Mitel 5304 Phone User Manual (edited to reflect our environment)
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Shared Desk
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Standard Desk
- Mitel 5320 Phone Quick Reference Guide
- Mitel 5320 Phone Full User Guide (edited to reflect our environment)
- MiCollab Presence Application
- Guide for using Voicemail
- Programming the phone
- Transferring a call
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Soft Phone
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Enhanced Desk
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Receptionist
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Conference Phone